Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Snoop Shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://snoopshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@snoopshopping.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@snoopshopping.com
US Dollar ($)
Very happy about it! I have is about 2 months now. Works perfect. You can add about 1.5 kg of food in it which is good for about 1-2 weeks. Ive weighted the portions and it is about right with 1-2 grams range. Suuuper happy with it! I recommend it
That's perfect! My second order! Thank you!
New is my new favourite in the store. Thanks to the seller!
Woah, an inexpensive ! Thanks to the seller! Purchased already
fully matches description.
got it for my cousin. no drawbacks noted!
Everything came, the first time did not give out food, apparently poured little, fell asleep and like while working
It was my third order in this store. Thanks!
was packed very well. very cool... came fast. recommend.
everything's fine
Bought a second for the second cat. For a long time passed in Russia, as the viral collapse by that time already came. While waiting, Cats learned to eat in turn and the need for the second in principle disappeared) now relearn) The first robot during use once hung and cats did not feed that for the automated feeding system no hood!
good product on a reasonable price
Goods to the Urals for 8 days. Everything works settings are not complex. Camera voice all works. Thank you to the store. I recommend
I love it!! really good! My first time buying and of course will buy again~ i recommend!
Great thing. We are very satisfied. True, the cat constantly "picks the feeder", hoping to force the food out of it
Great thing! One serving is not five, but six grams. Can be programmed any time and quantity.
After placing an order, the store gave a track number, which is not tracked by mail, but third-party sites determine it. And now, the parcel came, I'm going happy to take it, and they tell me that there are no parcels with such a track. Opened a dispute, the seller sent out the correct track, which the parcel received when customs clearance. Why the seller did not notify-the question is open. Now about the feeder: everything is great, there are no complaints, it works. With control figured out quickly, everything is intuitive. Pleased with the large volume of storage for food. Cats staged and amicably began to hamster
Everything works well
Normal feeder. Sprinkles 5 grams per serving. The upper lid lock looks very flimsy, most likely if you often open and close, then it will not last long and will lose tightness
Shipment came very soon, any 2 weeks, all nicely packed. Manual in English, very write clearly written. Wholeheartedly recommend for anyone who has a kitten, can leisurely wyjechać on weekend and not fear is that pet will not have what to eat. You can also listen to what happens in home and popatrzeć by kamerkę.
overly excited about receiving it!
Very cool feeder) the cat is satisfied and quickly accustomed to it, as soon as he hears the sound of turning on the sailor-immediately runs to food)
Shipping only 4 days by courier, the box is not crumpled. Feeder is just great! It is very easy to understand, portions of course small but are regulated as much as 39. About the microphone, if you loudly record the voice then you can hear it well, I understand that it is played several times with pauses while the food is saturated, although cats resorted simply to the sound of feed: -d if you disconnect from the outlet then the settings are down, but also quickly and everything is configured. Bottom window for batteries (like type LR20). The capacity for food is large, for a long time enough. But to collect everything together is neat because the grooves and protrusions are quite small and easy to twist somewhere. A plate where wide falls, 2 small cats will be able to eat at the same time.
just perfect! I like it! Thanks!
Thanks to the seller who asks the best price for on the whole platform. Awesome!