Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Snoop Shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://snoopshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@snoopshopping.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@snoopshopping.com
US Dollar ($)
Thank you store! It's all well packed. Works great!
The goods did not receive. Opened the dispute and the money quickly returned!
Packed well, came to Tula region in 7 days, brought the courier home! Plastic is good, ran now carrots-all ok))
The parcel came in 5 days in Yeisk. Well packed. the vegetable cutter works well. The store is rekamenduyu.
The product corresponds to the description! .. Delivered within a week by courier... well packed... thanks! Recommend
Reached quickly, within a week in the car, the package is whole, assembled, we will try
The product came quickly, everything works, delivered the courier to the door, I recommend the store
Delivery by courier to the doors in 8 days, from the Russian Federation to the Moscow region (during quarantine). The order was almost the entire period in the processing status. Bought for 940 rubles., was a coupon (so cost 1325 R., I look, now more expensive, all goods on Ali rise in price). It's normal, it's easy to clean. For daily small kitchen work. Of course, you can also use a normal grater, but who has allergic hands, it is better not to contact the products/dedicated juice. For those who do not read the instruction, like me))) before the first use, you need to move the white round detail in the middle, otherwise the upper part will not be worn on the main part. I did it by the method of the rear, well, I did not break anything). And there was also fear that the pen would be difficult to detach. After all, who has weak hands (many girls will understand me), it's not easy to unscrew that, what was deliberately screwed up (covers, nuts, etc.). But I did it, not the first time, of course, not uncritical. In general, the mechanics rule, and definitely nothing will burn (before that there was an electrothermal).
Ordered 1.04.2020, delivered to the door on 23.04.2020. Packed was normal, nothing broke. The departure is strange, it's not clear where it came from and how it went. According to the number provided, it was not tracked, it turned out that sdek assigned her another number. As a result, the parcel found me safely. The grater is very comfortable, quickly rubs, nothing goes anywhere, safely. Knives are sharp, the metal is not thin, the drums are not deformed. In addition, a very convenient fastening, the suction cup automatically sits to a smooth surface when dressing the top transparent part, holds tight. Easy to wash, easy and fast to assemble and disassemble. Wife is delighted, now the fingers will be intact) The store answers the messages. Took on sale with a coupon for about 900 rubles.
The parcel came quickly, in size a little less visually than on video, in the work has not yet checked but DONE QUALITATIVELY, the only drawback of it needs to be fixed on the edge of the table. K. The vegetable cutter is not very high and the handle, if fixed in the middle of the table does not leave room for the hand, and in general, the goods are good, I recommend the store, to the table sits on the dead
Delivery to the apartment is fast, packed well! The goods are excellent, I advise you to take it!
Everything corresponds to the description!
I have not yet experienced, but everything exactly corresponds to the description. I ordered specially with a metal handle, so reliable that it will not break. Thank you very much
Liked, comfortable