Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Snoop Shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://snoopshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@snoopshopping.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@snoopshopping.com
US Dollar ($)
One of my favourite purchases from Ali Express
Very good quality and very beautiful in my daughter's room! Thank you.
It is such that
Cool
It's all right. Thank you! :))))
very good product!
All in principle norms but I thought that they would be more size
To recommend very good product, I recommend
ok
gorgeous!
the clock is "spotlight" in the night. Its enough to look for things in dark room. as notice: its need to connect by power cable.
Super!!!
Quick delivery. Nice product. Works a expected. Big size. Goog manual.
The item corresponds with description.
The watch is small not is great as looks
Low priced like this is the reason why I switched to online stores. Thanks!
Nice stuff! Recommend this
Good product all ok
The order received today on Monday for 16 days, although it came on Saturday for 14 days. About the receipt of the parcel informed the employee of the Mail, for which she thanks. On Saturday Sunday, Mail does not work for known reasons. The clock has quite interesting functionality: the brightness changes depending on the lighting, you can set Manual, room temperature, calendar, when the power is turned off, the setup is saved and the time is at the time at which the shutdown occurred, do not adjust everything again, just adjust the minutes. There is a compartment for a battery sr2032 to save the clock stroke when the power is off, you need to buy separately. The product is satisfied, it came very quickly, the store can be safely Recommend.
met all my expectations. looks great!
The watch is super. When the darkness itself reduces brightness.
probably the cheapest online. glad i found the store!
Good quality and fast delivery. Recommend this store.
Neat. best battery include states.
The clock is very bright, it's certainly a plus, but at night, personally for me, this is a huge minus, even with autobrightness or minimal barley, they are very bright Inside the clock, on the cells glued a paper tape, painting it with a black marker, also does not help much, maybe you need to try 2 layers to reduce brightness, but in the daytime they are almost invisible Near-I would say that there is not much difference in time, but for giving the most Of the minuses for myself, would have allocated a constantly blinking colon (does not blink only at night), just do not like