Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Snoop Shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://snoopshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@snoopshopping.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@snoopshopping.com
US Dollar ($)
THE product meets what was promised,
The goods received one of two litter but can be leveled, the packaging is rather weak, the toy is cool, I recommend. thanks to the store
Very good, at first I didn't know how to walk, but I already learned. Turns on until the blue led stops flashing, then he grabs in position mouth to bottom and throws himself making the drone spin 180 degrees, and there he starts walking.
Packing without any protection. Crumpled box. THE toy not alloy. Even after full charge not alloy.
Funny toy. Works, though sometimes lives his life :) the child really liked it. Thank you!
Delivery a little more than a month. Packed weakly. The toy is cool, the children are happy. Bought on sale + coupon, it turned out very cheap, but unfortunately this store price has grown much and it is more profitable to buy from another seller. For friends already ordered from another seller. The new order has already been received and everything is also fine. Here is the link to this seller: Remove the mouse and insert the point after the letters Ali. (Rewrite to the browser!!!) ⇒ http://ali ⇒Pub/2kx8te ⇒ Make great shopping with AliExpress®The best service you will receive up to 30% from your purchases!!! Register here! Remove the ⇒ and insert the point!!! Epngobe-bz/cashback_index/815fe? sub = appandroid (Rewrite to the browser!!!).
The product has been very evil packed. But no apparent casse for much Remains a try if his works
The parcel went about a month. Packed was just in a puffy. A little wrinkled boxes. Seller sociable
Well-received ^ ^ Terrific ~~
Great mini infrared sensing UFO drone sold for a great price and sold by a Trusted store. Fast delivery speed and delivered safe and secure without any damages. Thank you..The mini UFO drone is really fun and is well made and designed. The drone is ideal for indoor use only as there is no control transmitter. The drone has a Normal mode and a Stunt mode, both of them are really really fun. I am really happy with my purchase. I would highly recommend this product and trustworthy seller...